Protection
Lifetime Warranty
Your Verdena product is protected by our comprehensive lifetime warranty, reflecting our commitment to exceptional craftsmanship and quality.
What's Covered
Manufacturing Defects
Any defects in materials or workmanship will be repaired or replaced at no cost.
Stitching & Construction
All seams, stitching, and structural elements are guaranteed for life.
Hardware Failures
Zippers, buckles, clasps, and other hardware components are fully covered.
Leather Quality
Premium leather is warranted against cracking, peeling, or delamination.
What's Not Covered
Normal wear and tear from regular use (patina development is expected and celebrated)
Damage from accidents, misuse, or improper care
Modifications or repairs performed by non-authorized parties
Loss, theft, or damage caused by third parties
Cosmetic issues that don't affect functionality (scratches, color variations)
How to Make a Claim
Register Your Product
Ensure your product is registered in our system with proof of purchase.
Contact Our Support Team
Reach out via email at warranty@verdena.com or through your account portal.
Provide Documentation
Submit photos of the issue and your product's serial number.
Ship Your Item
We'll provide a prepaid shipping label. Return shipping is free for warranty claims.
Repair or Replacement
Your product will be repaired by our artisans or replaced within 3-4 weeks.
Ready to Register?
Activate your lifetime warranty coverage in just a few simple steps.
Register Product